How do I register?
Please make sure this service will suit your needs before registering. Click on the Switch now button at the top of the page and enter your postcode to see if youâre eligible and fill out the application form. We currently offer our service to people who live or work in zones 1 - 3 in London.
It is a requirement of the NHS that you are only registered with one GP practice. This means that when you register with us, you will no longer be registered with your other practice.
Why can I only be registered with one NHS GP practice?
To ensure a complete medical history is available to the team providing your care the NHS only permits you to be registered with one GP practice at a time. This enables consistency and less disruption to care.
When will I be registered?
You can sign up in minutes and we aim to process registrations within two days. However, we have experienced a high volume of applications recently, so it could take up to a few weeks to register you and get your medical records transferred over.
How will I know I am registered?
After you have submitted your application, please download the app and enable in-app notifications so we can notify you when your registration is complete. We will also send you an email to let you know we have received your application, and a welcome email once it has been processed. Once registered, you can book appointments in the app and use our full range of services. While you are waiting to be registered, you are still able to use your existing GP practice.
Can I access my existing GP while I am waiting?
Yes - you will remain registered with your existing GP until your application is processed. You can also use the symptom checker to check your symptoms.
What happens to my NHS medical records?
Your records will be securely transferred from your current GP to us. This will provide our doctors with your full medical history to ensure we are able to provide you with the highest quality of care.
I had a technical error with my application.
Please contact our support team who will be happy to help. Weâre open from 8am to 10pm, 7 days a week. +44 (0) 330 808 2217
How do I arrange regular medication or repeat prescriptions?
Once a medicine has been set up as a repeat prescription it can be requested via email on (617) 825-9820. Please specify full details of the medicine, your full name, date of birth and the collection pharmacy of your choice. Repeat prescriptions should be requested a minimum of three working days before required. Some prescriptions cannot be sent electronically and will be sent in the post, which means there may be a short delay.
What if I want to return to my existing GP?
If you want to return your previous GP, you do not need to tell us. You only need to visit, call or email your previous practice and re-register with them.
What happens if I get pregnant?
NHS requirements currently state that a digital health service is not allowed to treat pregnant women. While pregnant, you will need to register with a traditional GP service to be treated.
How is GP at hand related to the rest of the NHS service?
We are a partner of the NHS and offer the same services as a traditional NHS GP practice. This includes digital and physical appointments, specialist referrals, mental health referrals, nurse appointments, womenâs health advice, travel vaccinations, baby immunisations and family planning.
How do I arrange a face-to-face appointment?
We always ask you to complete a digital appointment first. If, after that, you need a face-to-face appointment, please call our support line.
Support line: 0330 808 221
Can I see the same doctor for every appointment?
When you book a digital or physical appointment, you will be assigned a GMC registered, NHS doctor who will have access to your medical records and notes. If you want to see the same doctor you saw for your last appointment, you can call our support line. Please be aware that not all doctors work every day, so you may need to wait for the appointment.
Support line: 0330 808 221
Is there a travel clinic?
We offer travel clinic services at our GP at hand Clinic, Lillie Road and The Medical Centre, Munster Road sites. Please make a GP appointment via the app and ask for a referral.
Can I request to see a female doctor?
You can request to see a female or male doctor through our support line. At the time of booking your face-to-face appointment, you will be asked by our support staff if you would like a chaperone to be present or you can request that a chaperone is present. A chaperone could be suggested by our support staff if there is an intimate examination indicated. If a chaperone has been requested, but we do not have one available, we will give you an alternative appointment when we can ensure a chaperone will be present. All of our staff acting as chaperones have been trained to be chaperones and have undergone the required DBS checks.
Support line: 0330 808 221
What patient support is available?
Our patient support team are available everyday between 8am -10pm. You can call us on 0330 808 2217 or email firstname.lastname@example.org.
How do I have an appointment using my mobile?
Once you have downloaded the Babylon app on your mobile and logged in: Select Appointments from the home screen and choose when you would like to speak to a doctor (the closest time available will be shown but you can opt for a different time or day). Please choose between a video or phone appointment. Youâll have the option to addl notes and a photo to your booking. This is useful if you would like your GP to know more about your condition before your appointment begins. When you're ready, tap confirm. The GP will call you at the start of the consultation so you don't have to wait around.
Can I have an appointment on my desktop computer?
Yes, to book an appointment on your desktop, sign into your account via the Babylon website. Go to âBook an Appointmentâ at the top of the screen and choose when you would like to speak to a doctor. Please choose a video appointment and ensure you have a webcam connected. Youâll have the option to add notes and a photo to your booking. This is useful if you would like your GP to know more about your condition before your appointment begins. When you're ready, click confirm.